find out what you need to know
Please find below a list of common questions asked by potential, new and existing NFFF Quality Award holders. If you're struggling to find the answer, please get in touch with the NFFF Head Office on 0113 230 7044 or email mail@NFFF.co.uk
It can be as soon as you feel ready. We would advise that you check through the NFFF Quality Award Guidelines to ensure you can tick off every point within the scheme. Once you are confident you can pass the assessment, we would then advise you to send your application form in together with the payment and a mutually agreed date and time can be arranged with the assessor.
This usually takes between 3 to 4 hours during which time the assessor will work their way through the checklist as detailed in the guidelines.
The assessor will give you some feedback immediately after the inspection, but you will need to wait a few days for the full report and the assessment results. The
Yes, you can use the NFFF Quality Award logo on any marketing material if you pass your inspection, in line with the conditions agreed on the terms and conditions of use. We encourage all quality award holders to maximise the logo use and to promote the NFFF Quality Award and the fact that they have successfully achieved these industry standards.
For groups of three or more
We recommend that you are present for your assessment, however if you are unable to be there then you can nominate another responsible person. The scheme certification is awarded to the shop owner and the premises, as the owner has overall control.
The awards is valid for two years from the date of the qualifying assessment. To remain in the scheme and continue to use the logo after 24 months you would need to send in a fresh application and have a new assessment.
Shops are notified that renewal is due two months prior to the 24 months elapsing (to enable a fresh assessment to be arranged and carried out, before existing membership runs out). Once payment is received an assessment will be carried out within 10 working days of receipt of payment.
If a business does not meet the required standards immediately there should be no sense of failure. Guidance on suggested improvements will be shown in the detailed report provided and this will show the areas needing improvement in order to pass. Once the necessary work or preparation has been done, the business can then request a re-assessment if within two months of the original assessment. The cost of a re-assessment is £100 plus VAT and the payment must be received before the re-inspection is carried out and will only inspect the items previously raised.