Hospitality Job Losses Remain in Line With Recent Months, With Recruitment at a Standstill

As England goes into a second lockdown, the latest figures from Fourth, the leading global software provider for the hospitality sector, reveal the impact COVID-19 continues to have on jobs, with a fifth fewer sector jobs compared to a year ago.

The latest study indicates that the number of job leavers continues to significantly outweigh the number of new starters, a trend seen throughout August and September, since the industry began re-opening following the first lockdown. The study reveals:

• There have been 500,000 sector job losses since January
• There has been a 21% drop in overall staff headcount compared to October 2019
• There were approximately three leavers for every one starter throughout October
• The total staff headcount across SMEs was down by 23.3% versus October 2019
• This is compared to large scale, national operators where the drop in staff headcount was 16.8% versus October 2019

Fourth’s data, which has been aggregated from analysis of over 700 companies across the restaurant, pub, bar and QSR sectors, reveals that a further 21,337 hospitality workers lost their job in October, representing 7.5% of the total workforce, which tracks in line with the previous three months. The pub sector experienced the least impact, with a 5% reduction in workforce, followed by QSRs with a drop of 6%, and restaurants with a 8% drop. The hotel sector was most impacted, with a 10% drop in workforce.

Overall, the data reveals that the workforce shrunk by 21% in October 2020, versus the same month in 2019. Once again, the pub sector experienced the least negative impact, with a drop in labour of 18% over the course of the month. This was followed by QSRs, with a drop of 20%, and the restaurant sector with a 22% drop. The most impacted sector, again, was hotels, where there was a 24% reduction of labour when compared to last year.

Unsurprisingly, the data indicates that SMEs have been hit harder than large, national operators when it comes to reducing staffing levels, suggesting that they have been  required to make staffing cuts sooner. For national businesses, there was a drop in staff headcount of 16.8% compared to October 2019; this tracks against SMEs, where the data highlights a drop of 23.3%, versus the same period.

Similarly, the pattern for scheduled working hours during October echoed the above, as large enterprises experienced a drop of 37.1%, compared to SMEs that suffered a drop of 47.7% in hours scheduled, compared with October 2019. This could indicate that smaller businesses have been able to change their operating hours more straightforwardly to fit around restrictions like the 10pm curfew.

Sebastien Sepierre, Managing Director – EMEA, Fourth, said: “October was another incredibly challenging month for the hospitality sector, with further Government-imposed restrictions impacting trading and consumer confidence. Whilst entering a second lockdown is incredibly difficult for the sector, we hope that the extension of the furlough scheme will provide essential support to business to enable them to get through the coming weeks and months.

“Previously, the furlough scheme protected sector jobs and significantly reduced the number of redundancies. We are hopeful that the extension will see that trend continue and businesses will be further supported by the financial incentive to bring staff back from furlough that will come into effect in January.

“When it comes to navigating this period, it’s vital that the whole sector is kept informed and given enough warning about what will happen when the lockdown is scheduled to end. Effective planning will be key to how operators emerge and best prepare for success as they come out of lockdown.”

The information shared comes from a joint report from Fourth and Wireless Social, which explores how the industry is navigating the challenges of operating in the current climate. The full report can be downloaded here.

About Fourth
Fourth provides end-to-end, best-in-class technology and services for the restaurant and hospitality industries. Their procurement, inventory, and workforce management solutions, coupled with the industry’s most complete data and analytics suite, give operators the actionable insights they need to control costs, scale profitability, improve employee engagement, and maintain compliance. Since its merger with US-based HotSchedules, Fourth serves more than 7,000 customers across 120,000 locations globally.

Fourth works with multi-national companies in the hospitality industry, including Fullers, Gaucho, Hilton, Krispy Crème, Leon, Café Nero, Soho House, Subway, Strada, Wagamama and Stonegate.

For more information, please visit www.fourth.com